Contact Us
We’re here to help.
Have a question about your order, a product, or your skin? Reach out — we respond fast.
WhatsApp (fastest response)
Send us a message directly on WhatsApp for order updates, product questions, or anything else.
WhatsApp: 03070323939
We respond within a few hours on business days (Mon–Sat, 10am–6pm PKT).
xmedicare.official@gmail.com
Order support
For order tracking, delivery updates, or exchange requests — WhatsApp is the fastest way to reach us. Please have your order number ready.
Before contacting us, check these common questions:
Where is my order?
All orders are shipped via Postex. Once dispatched, you will receive a WhatsApp message with your tracking link. Delivery takes 3–5 business days across Pakistan.
Can I exchange my product?
Yes. We offer a 7-day exchange on products that arrive damaged or incorrect. Message us on WhatsApp with your order number and a photo of the product within 7 days of delivery.
I forgot to use the PREPAIDFREE code — can I still get the free gift?
Yes. If you paid by card or bank transfer and forgot the code, message us on WhatsApp with your order number. We will add the free trial tube to your parcel before dispatch.
How long before I see results?
Skincare actives take time. Most customers see visible results within 2–4 weeks for brightening formulas and 3–6 weeks for acne control. Consistency is key — use twice daily without skipping.