Help Center

We provide free dermatologist consultations and free shipping on all orders to make skincare accessible for everyone.

Simply contact our customer support via WhatsApp, email, or phone, and we’ll schedule your session.

We occasionally offer free skincare samples with orders. Stay updated by following our Instagram & Facebook pages for promotions!

Yes! We offer free shipping on every order—no minimum purchase required.

Simply browse our products, add your desired items to the cart, and proceed to checkout. Enter your shipping details, select a payment method, and confirm your order. You’ll receive an order confirmation via email or SMS.

Orders are processed quickly, so changes or cancellations may not always be possible. Please contact our customer support immediately for assistance.

Once your order is shipped, we will send a tracking number via email/SMS. You can use this to track your package on our website.

Currently, we only ship within Pakistan, but we are working on expanding to international markets soon. Stay tuned!

We accept Cash on Delivery (COD), Credit/Debit Cards, and Online Bank Transfers for secure and hassle-free payments.

Yes! We use secure encryption technology to ensure your payment details remain safe and protected.

Yes, if your payment was deducted but the order was not processed, the amount will be automatically refunded within a few business days.

Currently, we do not offer installment payments, but we may introduce this feature in the future.

We accept returns within 10 days if the product is unused, unopened, and in original condition with all labels intact.

Contact our customer support, and we’ll guide you through the return process. Refunds are processed via the original payment method.

Shipping fees are non-refundable, unless the return is due to a wrong or defective product received.

Once we receive the returned item, refunds are processed within 5-7 business days.