Privacy Policy

Last updated: June 2026

xMediCare ("we", "our", "us") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights.

1. Information we collect

When you place an order or contact us, we may collect:

• Your name, phone number, and delivery address
• Your email address (if provided)
• Payment information (processed securely — we do not store card details)
• Order history and communication records
• Device and browsing data via cookies (used for analytics and ads)

2. How we use your information

• To process and deliver your orders
• To confirm COD orders via WhatsApp or phone
• To send order updates and tracking information
• To respond to your support queries
• To send reorder reminders and product updates (you may opt out at any time)
• To improve our products and store experience
• To run targeted advertising on Meta (Facebook/Instagram)

3. WhatsApp communication

By placing a COD order, you consent to receiving order confirmation and delivery update messages via WhatsApp on the phone number provided. You may request to be removed from our WhatsApp communications at any time by messaging STOP.

4. Cookies

Our website uses cookies to understand how visitors use our store and to show relevant ads. You can disable cookies in your browser settings, though this may affect your shopping experience.

5. Third-party services

We use the following third-party services which may process your data:

• Shopify — our ecommerce platform
• Postex — our delivery partner (receives your name, address, and phone number)
• Meta (Facebook/Instagram) — advertising platform
• XPay / payment gateway — payment processing

Each of these services has its own privacy policy. We only share the minimum information necessary to fulfil your order.

6. Data security

We take reasonable precautions to protect your personal information. All payment transactions are encrypted. We do not sell your data to third parties.

7. Your rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications at any time

To exercise any of these rights, contact us via WhatsApp or email at the details on our Contact page.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact

Questions about this policy? Reach us via our Contact page.